A recent study by Ernest & Young revealed that only 49% of employees trust their bosses and team members. That's a shocking statistic, especially considering the implications for workplace productivity and morale.
In today's uncertain work environment, building a work culture of trust is more important than ever. Employees need to feel like they can trust their managers and coworkers to be productive and effective.
But how do you build a work culture of trust? Creating this trust-based environment takes time and effort, but it's well worth the investment.
Keep reading for more details about what trust in the workplace entails and how to get started in building it.
What is trust in the workplace?
Although trust in the workplace may seem simple, it's pretty complicated. It not only involves feeling confident in another person or group but also feeling safe, respected, and valued.
You can look at trust as simply being honest with your coworkers. You might also say it's about being reliable and keeping your word. Ultimately, trust in the workplace is about creating a culture of mutual respect and cooperation.
Trust amongst staff means having faith in your coworkers' abilities and expertise. Knowing that you can rely on everyone to do their job well fosters teamwork and camaraderie.
Types of trust in the workplace
Different types of trust can exist in the workplace. One is positional trust, based on an individual's role or position within the company. For example, employees may trust their managers because they have been assigned a leadership role.
You'll also find personal trust. It means trusting people because of their personal characteristics. For instance, employees may trust a coworker who is always friendly and helpful.
Competence-based trust means trusting others based on an individual's skills or abilities. This is the type of rust you see when people trust a coworker who is an expert in a particular area.
There's also contractual trust, based on an agreement or understanding between two parties. It happens when employees trust their employer to provide a certain level of job security.
How to build trust in the workplace
Building a work culture of trust doesn't happen overnight. It takes time, effort, and patience. Here are a few tips to get you started:
1. Foster transparency
Transparency can reinforce trust because it allows employees to see what's happening behind the scenes. When managers are open and honest about decisions, employees feel like they are part of the process and their input is valued.
You should be transparent when setting your business goals, strategy, and objectives. Employees should know where the company is going and how they can help it get there. Empowering your staff with more information will show you're confident in their abilities and willing to trust them with important company information.
2. Encourage two-way communication
Your employees need to feel that you hear their voices and value their opinions. You should create an environment where employees feel comfortable sharing their ideas, concerns, and suggestions.
To encourage two-way communication, you should make yourself accessible to your staff. You should also actively listen to employees and avoid interrupting or cutting them off. Creating an open and inclusive environment will help employees feel like they are part of the team and that your company appreciates their input.
3. Model the trust you expect
If you're not trustworthy, your employees won't be either. Remember that employees are looking for signs of trustworthiness, such as being reliable and honest. It's your responsibility to demonstrate to them that it's safe to trust others in your organization.
Always let your employees know that you trust them to be diligent in their work and make decisions that are in the company's best interest. You should also give employees the autonomy to do their jobs without micromanaging them.
4. Be consistent
Your employees need to know that they can rely on you to be the same person every day. If you're always changing your mind or sending mixed messages, it will be difficult for employees to trust you.
You should follow through on your promises and keep your word. If you say you will do something, make sure you do it. Always keep your commitment to your employees and see how well they will reciprocate by being loyal to you and your company.
5. Encourage positive reinforcement
Appreciating employees and recognizing their accomplishments will foster trust and loyalty. You should also take the time to thank employees for a job well done. A simple "thank you" can go a long way towards making someone feel appreciated.
Make sure you are providing employees with feedback that is both positive and constructive. Recognition will help employees realize that you value and appreciate them. This realization will create a sense of trust between employees and management.
Make sure you give employees honest feedback that is specific and objective. Avoid using generalities or making personal comments. And be sure to praise employees in front of their peers to show that you're willing to trust them with essential responsibilities.
6. Show confidence in your subordinates
If you want your employees to trust you, you must show confidence in them. This means delegating tasks and giving employees the freedom to do their jobs without constant supervision.
It can be challenging to let go of control, but it's crucial to trust that your employees can do their jobs well. When you delegate tasks, give clear instructions and provide adequate resources. Clarity will reduce the fear of failure and build trust between you and your employees.
Start building a work culture of trust today
Building trust in the workplace is essential for creating a positive and productive work environment. While building trust may take time, it pays off in the long run through aspects like improved performance.
If you're looking to build a work culture of trust through recognition and positive reinforcement, you should consider using Mesh's software. Our software will help you praise your staff socially and advise them privately. It'll help you celebrate progress and quick wins, which will increase trust between managers and subordinates.
Contact us today to get started with Mesh.