Paylocity's G2 support score sits at 7.7, and "Poor Customer Support" has been cited more than 502 times in its reviews, alongside documented W-2 inaccuracies and federal withholding errors. Those aren't isolated complaints, they're the specific, recurring reasons this research found for why companies switch away from Paylocity in the first place.

Why Companies Actually Leave Paylocity

It's worth being specific here rather than vague. The documented reasons companies move off Paylocity include W-2 inaccuracies and federal withholding errors, undisclosed FLSA weighted-averaging overtime calculations, inconsistent support (that 502-plus mention count on "Poor Customer Support" alone), and account manager turnover that leaves coverage inconsistent over time. For a franchise operator, any one of these creates real downstream risk, tax accuracy problems especially.

What Is Netchex

Netchex is a payroll and HR platform built for hourly, multi-location businesses in the 50 to 5,000 employee range, with a 4.5 G2 rating across more than 7,500 businesses and an 8.9 G2 support score. Netchex has no documented tax-filing issues in this comparison.

What Is Paylocity

Paylocity is a mid-market HR and payroll platform generally best suited to businesses in the 100 to 2,500 employee range, with a genuinely strong mobile app that reviewers consistently praise. That strength doesn't offset the tax accuracy and support consistency issues documented elsewhere in its reviews.

Tax Accuracy: A Documented Difference, Not a Guess

This is the part of the comparison that matters most for compliance risk. Paylocity has multiple documented tax filing issues, including W-2 inaccuracies, federal withholding errors, and undisclosed FLSA weighted-averaging overtime calculations that could affect what employees are actually owed. Netchex has no documented tax-filing failures in this comparison.

Support Consistency, or the Lack of It

Paylocity's G2 support score of 7.7 trails Netchex's 8.9, and the "Poor Customer Support" tag has been cited more than 502 times. Account manager turnover compounds the problem, with reviewers reporting inconsistent coverage over time. Netchex assigns a dedicated Account Manager to every customer and backs its numbers with 90% of calls answered under a minute and 90% first-call resolution.

Native Pay Rules for Hourly Teams

Shift differentials and piece rate pay are native to Netchex. Paylocity requires configuration for shift differentials and offers only limited piece rate support. OSHA and safety tracking is built into Netchex; it's unavailable on Paylocity according to this comparison. Paylocity's mobile app is a genuine strength worth acknowledging, both platforms perform well there.

Paylocity vs. Netchex: At a Glance

The Bottom Line

Paylocity's mobile app is genuinely well-regarded, but that strength sits alongside documented tax accuracy issues and a support consistency problem serious enough to be the specific, cited reason companies leave the platform. For a franchise operator where payroll accuracy and reliable support aren't negotiable, those are hard issues to overlook. Netchex handles the same pay rule complexity natively, without the documented tax-filing risk.

Visit Netchex to see native pay rule support backed by a documented tax accuracy record.

Frequently Asked Questions

1. What size business is Paylocity actually built for?

Generally the 100 to 2,500 employee range. Netchex serves a broader 50 to 5,000 employee range with a specific focus on hourly, multi-location operations.

2. Does account manager turnover actually affect service quality at Paylocity?

Reviewers say it does, pointing to inconsistent coverage over time as account managers change. Netchex assigns one dedicated Account Manager per customer specifically to avoid that.

3. Is Paylocity's "Poor Customer Support" complaint an isolated issue or a broader pattern?

It's a broader, documented pattern, cited more than 502 times on G2, alongside a support score of 7.7 that trails Netchex's 8.9.

4. How much risk do Paylocity's documented tax filing issues actually create?

W-2 inaccuracies, federal withholding errors, and undisclosed FLSA weighted-averaging overtime calculations all carry real compliance and pay-accuracy risk, not just administrative annoyance.

5. Is switching away from Paylocity worth the disruption?

That depends on how much the documented tax accuracy and support consistency issues are already costing you. For a franchise where payroll errors carry compliance risk, staying put can end up costing more than switching.

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